FAQ

Ordering

How many photos should I order?

While each property is different, we generally recommend that you photograph the front exterior, back exterior, kitchen, bathrooms, bedrooms, living areas, dining areas, and front entry....

Can I buy products after my order is complete?

After your photo shoot is complete, you have the option to add on a variety of products that utilize your listing photos! After your photo shoot is complete, you have the option to purchase a variety of products that utilize your listing photos! The...

Do you still shoot when it rains?

We usually are still able to shoot when it rains. Our photographers can start with the interior photos and they can step out for the exterior photos during a dry moment. We always add a blue sky to our photos, but you might still see puddle...

Do your photographers have access to SUPRA lock boxes?

Our photographers do not have access to SUPRA lock boxes. Please either meet the photographer at the shoot or provide us with with other access information, ie. contractor lockbox code, door code, hidden key....

Do you shoot on weekends?

We do give our photographers the opportunity to shoot on weekends, but they are not required to. When placing an order you get to see which photographers are available to shoot on weekends. Note that our office is closed on weekends and our Customer ...

Can I request a photographer?

Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th...

Can I place one order for multiple listings?

Unfortunately you are not able to place one order for multiple listings. We need to get a separate order in for each property that we photograph....

Can I place an order over the phone?

You are not able to place orders over the phone. All orders have to be placed from your account on www.IMOTO.com. Our website is mobile optimized so you should be able to place orders on your smart phone as well. To place an order you must create an...

Can I choose when I want the shoot to take place?

Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th...

Newsletter - URBANIMMERSIVE

Subscribe to our newsletter. Simply enter your email below and click "Subscribe". You can unsubscribe at any time.