FAQ

Appointment

Do I need to meet the photographer at the shoot?

We always recommend meeting the photographer at the shoot, as this is the only time to review and approve the photos. If no one is there to meet the photographer, they will use their best judgement and the photos are automatically approved.  If...

How do I contact my photographer?

We can't hand out our photographers' contact information, but feel free to contact our customer service at 888-316-8897 or contact@IMOTOphoto.com....

How do I cancel an appointment?

To cancel an appointment please go to www.IMOTO.com > My Account > My Orders > Click on the order > cancel appointment. You can also contact our customer service at 888-316-8897 or contact@imotophoto.com and we'll be be able to cancel the...

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