FAQ

FAQs

Do you still shoot when it rains?

We usually are still able to shoot when it rains. Our photographers can start with the interior photos and they can step out for the exterior photos during a dry moment. We always add a blue sky to our photos, but you might still see puddle...

Do your photographers have access to SUPRA lock boxes?

Our photographers do not have access to SUPRA lock boxes. Please either meet the photographer at the shoot or provide us with with other access information, ie. contractor lockbox code, door code, hidden key....

Do you shoot on weekends?

We do give our photographers the opportunity to shoot on weekends, but they are not required to. When placing an order you get to see which photographers are available to shoot on weekends. Note that our office is closed on weekends and our Customer ...

Can I request a photographer?

Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th...

Can I place one order for multiple listings?

Unfortunately you are not able to place one order for multiple listings. We need to get a separate order in for each property that we photograph....

Can I place an order over the phone?

You are not able to place orders over the phone. All orders have to be placed from your account on www.IMOTO.com. Our website is mobile optimized so you should be able to place orders on your smart phone as well. To place an order you must create an...

Can I choose when I want the shoot to take place?

Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th...

How do I contact my photographer?

We can't hand out our photographers' contact information, but feel free to contact our customer service at 888-316-8897 or contact@IMOTOphoto.com....

How do I cancel an appointment?

To cancel an appointment please go to www.IMOTO.com > My Account > My Orders > Click on the order > cancel appointment. You can also contact our customer service at 888-316-8897 or contact@imotophoto.com and we'll be be able to cancel the...

3 Great Ways to Use IMOTO Products on Instagram Reels & TikTok

Instagram Reels & TikTok: Step-by-Step Instructions and 3 Best Practice Examples Instagram Reels and TikTok are becoming increasingly popular, and Realtors are jumping on the trend. Not only are these social media platforms a great pla...

What Drone Products Does IMOTO Offer?

IMOTO has 3 drone products: Drone Photos, Drone Videos and the Aerial + Interior Video. IMOTO has 3 drone products designed to help you bring your marketing to new levels. Drone photography Drone videos Aerial + Interior video. Please note...

Do you have different pricing for commercial properties?

Yes, we have different pricing for photo shoots at commercial properties. Please click here for a price list for your area....

What is the Luxury Photo Shoot?

For properties that call for extra time, enhanced editing, and artistic detail, IMOTO offers a Luxury Photo Shoot product. The Luxury photo shoot is the perfect product for special listings that need extra time, attention, and spectacular results. T...

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